Patient and Clinic Information
At your first visit, please bring with you any information you may have about your hand problem:
Registration and Consent
The information you give includes contact details and health information which allows us to treat you safely. It will also include details about who referred you. This information will be kept private and confidential, other than that which we are obliged to share under the ACC legislation.
- Referral (if you have one)
- ACC numbers or information, date of injury etc
- X-ray or ultrasound scan reports if available
Registration and Consent
The information you give includes contact details and health information which allows us to treat you safely. It will also include details about who referred you. This information will be kept private and confidential, other than that which we are obliged to share under the ACC legislation.
- You are welcome to bring a support person or family member to accompany you.
- An initial assessment will take 45 minutes, sometimes longer.
- At the end of the session you should have a good understanding of the nature of the problem, what you need to do about it and how we can help you with appropriate treatment. We should establish some achievable goals during this time, that are realistic and timely.
- Subsequent treatments may take up to half an hour, more if you need splinting or acupuncture.
- We endeavour to run to time, and it is extremely helpful if you arrive on time for your appointment - otherwise you will have a reduced treatment time, or be asked to re-book.
Fees
ACC Initial consultation $50, followup consultation $25 (discount applies for CSC)
Private initial consultation from $110, followup consultation from $85 (Splinting is addtional. Prices may vary depending on complexity of the injury. Post surgical review may incur additional charges due to the longer duration of the appointment. Additional discount applies for CSC)
Workplace or Insured conditions - please contact the clinic for further details.
Some rehabilitation or pain management programmes are fully funded - please contact the clinic for further details.
No show fees - $60 if an appointment was cancelled within 24 hours of the scheduled time slot or if you have failed to attend the appointment
Exceptions: Gradual process or non-work related gradual process injury claims are treated differently by the various funding bodies. In some instances it may be advisable to wait until you have heard from ACC or equivalent about cover before proceeding with treatment. If cover is declined, you will need to pay the private fees rate for treatment.
Payment is expected at the time of treatment. EFTPOS available at all clinics.
Payment online: Westpac Hands South Limited 03-0830-0093904-000 Please put your name or invoice number as the reference, thank you.
Our Terms and Conditions
Upon booking an appointment with us online, over the phone, email or in person, You have entered an agreement to to the following conditions.
I understand that I am liable to pay for :
Complaints
We take concerns or complaints about our care and services seriously. If you have a concern or complaint about your treatment or otherwise at IN TOUCH, please arrange to speak to the Clinic Director via reception, or write to the Clinic Director, PO Box 11-144, Hornby 8443, Christchurch. Please refer to the Code of Patient Rights on the Health and Disability Commissioners website: www.hdc.org.nz
ACC Initial consultation $50, followup consultation $25 (discount applies for CSC)
Private initial consultation from $110, followup consultation from $85 (Splinting is addtional. Prices may vary depending on complexity of the injury. Post surgical review may incur additional charges due to the longer duration of the appointment. Additional discount applies for CSC)
Workplace or Insured conditions - please contact the clinic for further details.
Some rehabilitation or pain management programmes are fully funded - please contact the clinic for further details.
No show fees - $60 if an appointment was cancelled within 24 hours of the scheduled time slot or if you have failed to attend the appointment
Exceptions: Gradual process or non-work related gradual process injury claims are treated differently by the various funding bodies. In some instances it may be advisable to wait until you have heard from ACC or equivalent about cover before proceeding with treatment. If cover is declined, you will need to pay the private fees rate for treatment.
Payment is expected at the time of treatment. EFTPOS available at all clinics.
Payment online: Westpac Hands South Limited 03-0830-0093904-000 Please put your name or invoice number as the reference, thank you.
Our Terms and Conditions
Upon booking an appointment with us online, over the phone, email or in person, You have entered an agreement to to the following conditions.
I understand that I am liable to pay for :
- Any private treatment or co-payment charges for ACC treatments.
- If I fail to attend my appointment without giving any notice or cancel the booked appointment within 24 hours of the scheduled time. I am liable for the no show fee of $60.
- Any treatment that is declined by ACC or any other funder.
- Any treatment covered by an insurer, must have the insurers consent supplied in writing prior to treatment.
- The costs of materials such as orthotics, materials, products etc.
Complaints
We take concerns or complaints about our care and services seriously. If you have a concern or complaint about your treatment or otherwise at IN TOUCH, please arrange to speak to the Clinic Director via reception, or write to the Clinic Director, PO Box 11-144, Hornby 8443, Christchurch. Please refer to the Code of Patient Rights on the Health and Disability Commissioners website: www.hdc.org.nz