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PATIENT AND CLINIC INFORMATION
All our clinics are closed due to the Covid 19 Level 4 Alert. Out therapists are all working from home and can provide advice and Telehealth treatment options. Please send us an email info@intouchhandtherapy.co.nz or leave a phone message for us to contact you.
At your first visit, please bring with you any information you may have about your hand problem:
Registration and Consent
The information you give includes contact details and health information which allows us to treat you safely. It will also include details about who referred you. This information will be kept private and confidential, other than that which we are obliged to share under the ACC legislation.
You are welcome to bring a support person or family member to accompany you.
An initial assessment will take 45 minutes, sometimes longer.
At the end of the session you should have a good understanding of the nature of the problem, what you need to do about it and how we can help you with appropriate treatment. We should establish some achievable goals during this time, that are realistic and timely.
Subsequent treatments may take up to half an hour, more if you need splinting or acupuncture.
We endeavour to run to time, and it is extremely helpful if you arrive on time for your appointment, otherwise you will have a reduced treatment time, or be asked to rebook.
Please let reception staff know if you feel you have been waiting too long.
Fees
ACC Initial consultation $40, followup consultation $10.
Private Initial consultation $90 followup consultation $70.
Workplace or Insured conditions - please contact the clinic for further details.
Some rehabilitation or pain management programmes are fully funded - please contact the clinic for further details.
Gradual process or non-work related gradual process injury claims are treated differently by the various funding bodies. In some instances it may be advisable to wait until you have heard from ACC or equivalent about cover before proceeding with treatment. If cover is declined, you will need to pay the private fees rate for treatment.
Payment is expected at the time of treatment. EFTPOS available at all clinics.
Our Terms and Conditions
I understand that I am liable to pay for :
Complaints
We take concerns or complaints about our care and services seriously. If you have a concern or complaint about your treatment or otherwise at IN TOUCH, please arrange to speak to the Clinic Director via reception, or write to the Clinic Director, PO Box 11-144, Hornby 8443, Christchurch. Please refer to the Code of Patient Rights on the Health and Disability Commissioners website: www.hdc.org.nz
- Referral (if you have one)
- ACC numbers or information, date of injury etc
- X-ray or ultrasound scan reports if available
Registration and Consent
The information you give includes contact details and health information which allows us to treat you safely. It will also include details about who referred you. This information will be kept private and confidential, other than that which we are obliged to share under the ACC legislation.
You are welcome to bring a support person or family member to accompany you.
An initial assessment will take 45 minutes, sometimes longer.
At the end of the session you should have a good understanding of the nature of the problem, what you need to do about it and how we can help you with appropriate treatment. We should establish some achievable goals during this time, that are realistic and timely.
Subsequent treatments may take up to half an hour, more if you need splinting or acupuncture.
We endeavour to run to time, and it is extremely helpful if you arrive on time for your appointment, otherwise you will have a reduced treatment time, or be asked to rebook.
Please let reception staff know if you feel you have been waiting too long.
Fees
ACC Initial consultation $40, followup consultation $10.
Private Initial consultation $90 followup consultation $70.
Workplace or Insured conditions - please contact the clinic for further details.
Some rehabilitation or pain management programmes are fully funded - please contact the clinic for further details.
Gradual process or non-work related gradual process injury claims are treated differently by the various funding bodies. In some instances it may be advisable to wait until you have heard from ACC or equivalent about cover before proceeding with treatment. If cover is declined, you will need to pay the private fees rate for treatment.
Payment is expected at the time of treatment. EFTPOS available at all clinics.
Our Terms and Conditions
I understand that I am liable to pay for :
- Any private treatment or copayment charges for ACC treatments.
- If I fail to attend my appointment without giving any notice, I am liable for the full cost of the appointment. If I cancel on the same day I will be charged an admin fee of 50% of overall treatment costs, this includes the portion normally paid by ACC.
- If I fail to pay for my appointment at the time of treatment I may be charged an account administration fee. I will also incur interest charged to my account at the rate of 2% above the current bank overdraft interest rate.
- Any treatment that is declined by ACC or any other funder.
- Any treatment covered by an insurer, must have the insurers consent supplied in writing prior to treatment.
- The costs of materials such as orthotics, materials, products etc.
Complaints
We take concerns or complaints about our care and services seriously. If you have a concern or complaint about your treatment or otherwise at IN TOUCH, please arrange to speak to the Clinic Director via reception, or write to the Clinic Director, PO Box 11-144, Hornby 8443, Christchurch. Please refer to the Code of Patient Rights on the Health and Disability Commissioners website: www.hdc.org.nz